Terms and Conditions
TERMS AND CONDITIONS AS AT NOVEMBER 2018
Weddingbooker.com provides its customers with an online platform that
identifies the availability of wedding venues located throughout the
Reserving a date with Weddingbooker.com DOES NOT mean that you have
reserved your wedding date with the Venue. This can only be done
directly with the Venue.
Weddingbooker.com only offer the opportunity to “Hold the Date” on the
Platform (further information is provided at clause 7).
The Holding Fee paid to Us only relates to the Services We provide on
WEDDINGBOOKER.COM ARE NOT RESPONSIBLE FOR BOOKING OR RESERVING YOUR
1. What’s in these Terms
The Terms tell you the rules for using Weddingbooker.com.
Click on the links below to go straight to more information on each area:
2.1 Certain words used throughout these terms have a specific meaning.
The following words, when identified, will mean:
2.1.1 “Appointment Availability Link” – means the section of the
website that allows you to book appointments to view the
Venues. For the avoidance of doubt, the availability of this
option is dependant on the Venues subscription to
WeddingBooker.com. If this option is not available for a Venue,
then this is likely due to the Venues’ chosen subscription
2.1.2 “Booking Availability Link” – means the link located on our
website to access the Hold the Date option
2.1.3 “Hold the Date” – means to hold the requested date on the
Platform, thereby excluding other Platform users from reserving
that same date as further described in clause 7.3.
2.1.4 “Holding Fee” - means the fee of £20 that We charge You, and
You must pay, prior to Your request to Hold the Date on the
Booking Availability Link.
2.1.5 “Platform” – means the Weddingbooker.com website whether this
is accessed through a website, app or by other digital means.
2.1.6 “Services” – means the services offered on the Platform.
2.1.7 “Venues” – means those venues and premises that hold a license
to offer weddings, as identified on the Platform.
2.1.8 “We”, “Us”, “Weddingbooker.com” means our company,
Weddingbooker.com Ltd as further identified in clause 4.1.
2.1.9 “You” “Your” – means you, the user of the Platform.
3.1 What these terms cover
. These are the terms and conditions on which We supply the
Services to you through the Platform.
3.2 Why you should read them
. Please read these terms carefully before you use the Platform.
These terms tell you who We are, how We will provide our Services,
how We may change or end the contract, what to do if there is a
problem and other important information. If you think that there is
a mistake in these terms or require any changes, please contact Us
By using the Platform, You confirm that You accept these terms
and You agree to comply with them.
3.4 If you do not agree to these terms, you must not use the Platform.
3.5 We recommend that you print a copy of these terms for future use.
3.6 We amend these terms from time to time. Every time You wish to use
the Platform, please check these terms to ensure you understand the
terms that apply at the time.
4.1 Who we are
. We are Weddingbooker.com Ltd a company registered in England and
Wales. Our company registration number is 11326215 and our
registered office is at 10 Clos Menter, Excelsior Industrial
Estate, Gabalfa, CF14 3AY.
4.2 How to contact us
. You can contact us by telephoning our customer service team at
02920-611834 or by writing to us at firstname.lastname@example.org
or at 10 Clos Menter, Excelsior Industrial Estate, Gabalfa, CF14
4.3 How we may contact you
. If we have to contact You we will do so by telephone or by
writing to you at the email address or postal address you provided
4.4 "Writing" includes emails
. When we use the words "writing" or "written" in these terms, this
4.5 We are not a contractual party to any agreement between you and the
5.1 By using the Platform you accept these terms and you agree to
comply with them.
5.2 If you do not agree to these terms, you must not use the Platform.
5.3 We only offer the Platform to users in the UK. We do not represent
that content available on or through the Platform is appropriate
for use or available in other locations.
6.1 The Platform offers You the opportunity to search for and compare
licensed wedding venues around the UK.
6.2 Where possible, Venues on the Platform provide information on dates
available for wedding reservations. The amount of information
provided by the Venue will depend on their subscription with
6.3 Some Venues on the Platform offer You the opportunity to book
appointments through Appointment Availability Link or Hold the Date
through the Booking Availability Link (further information is
provided at clause 7).
6.4 The Platform enables Venues, in their professional conduct of
business to advertise, market and promote their venues and certain
other information that may be provided from time to time, to allow
users to compare and learn more about a particular wedding venue.
6.5 We do not guarantee that the Platform, or any content on it, will
always be available or be uninterrupted. We may suspend or withdraw
or restrict the availability of all or any part of the Platform for
business and operational reasons. We will try to give reasonable
notice of any suspension or withdrawal.
6.6 The content on the Platform is provided for general information
only. It is not intended to amount to advice on which You should
rely. Although We make reasonable efforts to provide the Services,
We make no representations, warranties or guarantees, whether
express or implied, that any content or information contained on
the Platform is accurate, complete, correct or up to date, nor can
we be held responsible for any inaccurate, misleading or untrue
information that a Venue may provide.
7.1 You have the ability to compare various wedding venues and the
services they offer.
7.2 The results provided on the Platform are ranked in terms of
distance from You. Their ranking is not to be considered as any
recommendation by Us.
Certain Venues on the Platform enable You to Hold the Date.
Therefore, the date will be held on the Platform. IT DOES NOT
RESERVE THE WEDDING DATE WITH THE VENUE nor act as confirmation
that your date has been booked or reserved with the Venue.
7.4 By using the Booking Availability Link to Hold the Date on the
Platform prevents other users from selecting that same date as the
date will appear as unavailable and therefore cannot be reserved on
the Platform by a third-party user. This then provides You with the
opportunity to enter into discussions with the Venue, and if
required, reserve that date directly with the Venue.
7.5 The Hold the Date option located within the Booking Availability
Link may discourage or prevent other users of the Platform from
enquiring about the availability of the applicable Venue for that
particular day, however, this does not prevent
another user from contacting the Venue directly or through a
third-party source and reserving that same date.
8.1 Once you have requested to Hold the Date using the Booking
Availability Link then
it will be Your responsibility to contact the Venue directly
and enter into discussions and negotiations regarding Your wedding
8.2 If You agree with the Venue to hold Your wedding at that Venue,
then you will enter into a contractual relationship with that Venue
on their terms and conditions.
8.3 The Platform will Hold the Date for 72 hours from the point at
which you pay the Holding Fee.
8.4 After 72 hours has expired, unless you have reserved that date
directly with the Venue, then that date will again become available
to other users of the Platform.
9.1 The Platform provides a list of licensed wedding venues around the
UK. Some of these Venues have entered into contractual
relationships with Us and have therefore paid a membership fee as
part of this.
9.2 We do not receive any commission for any bookings or reservations
made with a Venue.
9.3 The Venues contained on the Platform are licensed wedding venues
that offer information about their wedding packages.
9.4 It is the Venues’ responsibility to provide accurate and up to date
information and photographs about their venue. We only offer them a
platform by which they can promote and advertise their goods and
9.5 We rely on the Venues to disclose and upload information relevant
to them and therefore any images on the Platform are for
illustrative purposes only. Although We have made every effort to
display the colours accurately, We cannot guarantee that a device's
display of the colours accurately reflects the actual colours.
9.6 As the information provided on the Platform is supplied by the
Venues, they may update this information at their sole discretion
and at their own pace. We do not guarantee that the information
provided about the Venue and their respective wedding package is up
to date and accurate and it Your responsibility to contact the
Venue directly to address any questions or concerns.
9.7 Any information, data or photographs uploaded to the Platform by
the Venues have not been verified or approved by Us. Therefore, any
views expressed do not represent Our views.
If you wish to make a change to the date requested, please contact us
within 24 hours. We will let you know if the change is possible.
11.1 We are the owner or the licensee of all intellectual property
rights in the Platform, and in the material published on it. Those
works are protected by copyright laws and treaties around the
world. All such rights are reserved.
11.2 You may print off one copy, and may download extracts, of any
page(s) from the Platform for Your personal use and You may draw
the attention of others to content posted on the Platform.
11.3 You must not modify the paper or digital copies of any materials
You have printed off or downloaded in any way, and You must not use
any illustrations, photographs, video or audio sequences or any
graphics separately from any accompanying text.
11.4 Our status (and that of any identified contributors) as the authors
of content on the Platform must always be acknowledged.
11.5 You must not use any part of the content on the Platform for
11.6 If you print off, copy or download any part of the Platform in
cease immediately and You must, at Our option, return or destroy
any copies of the materials You have made.
11.7 You are also responsible for ensuring that all persons who access
the Platform through Your internet connection are aware of these
they comply with them.
12.1 These terms are subject to occasional changes and apply to Services
that are provided to you on the Platform.
12.2 We may update and change the Platform from time to time to reflect:
12.2.1 changes to the Services;
12.2.2 changes to our users' needs;
12.2.3 changes to the law;
12.2.4 changes to our business priorities; or
12.2.5 to implement technical adjustments and improvements.
We will try to give you reasonable notice of any major changes.
We are not responsible for delays outside our control
. If Our Services are delayed or the Platform is unavailable due to
an event outside our control then We will take steps to minimise
the effect of the delay. Provided We do this We will not be liable
for delays caused by the event, but if there is a risk of
substantial delay and were not able to utilise the “Hold a Date”
option, if you have paid us the Holding Fee, then we will refund
What will happen if you do not give required information to us
. We may need certain information from You to provide our Service,
such as, but not limited to, Your bank details. If You do not give
Us this information, or if You give us incomplete or incorrect
information, We will not be able to process Your request to
“Booking Availability” We will not be responsible for not supplying
the Services or any part of them if this is caused by You not
giving Us the information We need.
14.1 You may end the contract at any time prior to confirming that You
wish to “Hold the Date”.
14.2 The Service of holding the date is provided on the Platform
instantaneously, and therefore once a request and payment have been
submitted, you cannot cancel the same.
Ending the contract because of something we have done or are
going to do
. If you are ending the contract for a reason set out at 14.3.1 -
14.3.5 below the contract will end immediately and We will refund
You in full for any Services which have not been provided. The reasons are:
14.3.1 We have told You about an upcoming change to the Services or
these terms which You do not agree to;
14.3.2 We have told You about an error in the price or description of
the Services You have ordered and You do not wish to proceed;
14.3.3 there is a risk that supply of the Services may be
significantly delayed because of events outside Our control;
14.3.4 We have suspended supply of the Services for technical reasons,
or notify You that We are going to suspend them for technical
reasons, in each case for a period of more than 72 hours; or
14.3.5 You have a legal right to end the contract because of something
We have done wrong.
14.4 Can You change your mind?
Under Consumer Law, You sometimes have the right to change your
mind about certain goods and services. You can of course change
your mind at any time after you have requested to "Hold the
Date” however, as the Service provided by Us is instantaneous,
should you change your mind after you have confirmed to “Hold
the Date” the Holding Fee would be non-refundable.
15.1 We may end the contract if you break it i.e. you do not pay the
15.2 We reserve the right to terminate Your access without refund if We
received relevant information about the improper use of the
16.1 You will be required to pay the Holding Fee each time you request
to Hold the Date. For the avoidance of doubt, paying one Holding
Fee does not entitle you to hold more than one date.
16.2 Except where set out in these terms the Holding Fee is
16.3 It is free of charge to view information on the Platform, browse
through the Venues provided and use the Appointment Availability
Link, when it is available, however, you will incur the Holding Fee
should you request to Hold the Date using the Booking Availability
16.4 You must pay the Holding Fee before you request to Hold the Date.
This Platform will not enable You to Hold the Date unless the
Holding Fee has been paid.
We are responsible to You for foreseeable loss and damage
caused by Us
. If We fail to comply with these terms, We are responsible for
loss or damage You suffer that is a foreseeable result of Our
breaking this contract or Our failing to use reasonable care and
skill, but We are not responsible for any loss or damage that is
not foreseeable. Loss or damage is foreseeable if either it is
obvious that it will happen or if, at the time the contract was
made, both We and You knew it might happen, for example, if You
discussed it with Us prior to entering into this contract.
We do not exclude or limit in any way our liability to you
where it would be unlawful to do so
. This includes liability for death or personal injury caused by
Our negligence or the negligence of Our employees, agents or
subcontractors or for fraud or fraudulent misrepresentation.
We are not liable for the accuracy, quality, completeness,
reliability or credibility of content provided by users or Venues.
We do not provide any advice or recommendations regarding the
selection of Venues.
All agreements that arise through the Services offered by the
Platform are between You and the relevant Venue. The terms and
conditions of the respective venue apply exclusively to any
contract entered into between You and the Venue for booking your
We do not verify the accuracy of any content uploaded by the Venues
and we have no influence on the information provided.
Any information, links, pictures, banners or related content
provided on the Platform do not represent recommendations from us.
This information is provided by the Venues.
We are not liable for technical malfunctions for which the cause is
not in Our control and We do not guarantee uninterrupted
availability of data and may perform technical maintenance during a
freely chosen time period.
Please note that We only provide the Platform for domestic and
private use. You agree not to use the Platform for any commercial
or business purposes, and We have no liability to You for any loss
of profit, loss of business, business interruption, or loss of
If defective digital content that We have supplied, damages a
device or digital content belonging to You and this is caused by
our failure to use reasonable care and skill, We will either repair
the damage or pay You compensation. However, We will not be liable
for damage that You could have avoided by following Our advice to
apply an update offered to You free of charge or for damage that
was caused by You failing to correctly follow installation
instructions or to have in place the minimum system requirements
advised by Us.
We are not responsible for websites We link to: Where the Platform
contains links to other sites and resources provided by third
parties, these links are provided for Your information only. Such
links should not be interpreted as approval by Us of those linked
websites or information You may obtain from them. We have no
control over those sites and resources.
also apply to Your use of the Platform:
18.1.1 Our Privacy Notice (click here to view);
18.1.2 Our Acceptable Use Policy (click here to view) which sets out the
permitted uses and prohibited use of the Platform. When using
the Platform, you must comply with this Acceptable Use Policy;
out information about the cookies on the Platform.
19. How we may use your personal information
How we may use your personal information
20. Other important terms
We may transfer this Agreement to someone else
. We may transfer our rights and obligations under these terms to
You need Our consent to transfer Your rights to someone else
(except that you can always transfer our guarantee)
. You may only transfer Your rights or your obligations under these
terms to another person if We agree to this in writing.
Nobody else has any rights under this contract.
This contract is between You and Us. No other person shall have any
rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will
continue in force
. Each of the paragraphs of these terms operates separately. If any
court or relevant authority decides that any of them are unlawful,
the remaining paragraphs will remain in full force and effect.
Even if We delay in enforcing this contract, We can still
enforce it later
. If we do not insist immediately that You do anything you are
required to do under these terms, or if We delay in taking steps
against You in respect of Your breaking this contract, that will
not mean that You do not have to do those things and it will not
prevent Us taking steps against You at a later date.
Which laws apply to this contract and where You may bring legal
. These terms are governed by English law and You can bring legal
proceedings in respect of the products in the English courts. If
You live in Scotland You can bring legal proceedings in respect of
the products in either the Scottish or the English courts. If You
live in Northern Ireland You can bring legal proceedings in respect
of the products in either the Northern Irish or the English courts.